Shop Policies

Welcome

Payment

  • We accept all major credit cards as payment.
  • We are unable to accept money orders or checks at this time.

Shipping

  • We like to keep things simple over here, so we charge a flat rate of $5 for shipping, no matter how much you order (so, fill up your cart!).
  • Unfortunately, we do not offer expedited shipping. However, our shipper is super efficient, so you will likely get your order on time!
  • All orders are carefully packaged and shipped once payment has been confirmed. We typically ship once a week.
  • All orders are shipped via USPS, First Class mail/Parcel Post unless it’s an original painting (we ship those via Priority Mail with insurance and delivery confirmation).
  • Please be sure your shipping address is correct, as we are not responsible for orders shipped to the wrong location. We are also not responsible for any additional postage required to re-ship the order, if the package is returned to us for any reason (unless we mistakenly shipped it the incorrect address, of course).
  • Once your order has shipped, we’ll send you an email letting you know your package is on its way. All packages receive a tracking number via the postal service. Though we don’t expect it to happen, we are not responsible for lost or damaged items.

International Shipping

At this time, we are unable to process international orders. However, online retailer, Garden Gallery has a large selection of Kelly Rae products and is happy to ship internationally. Please email them at gardengalleryorders@gmail.com should you choose to place an international order.

Refunds

We want you to be happy with your purchase. Although we cannot offer refunds, we’ll be happy to offer an exchange. Please email us within three days of receiving your order at hello@kellyraeroberts.com to discuss the details. Please note that we are not responsible for shipping fees on exchanged items.

Gratitude

Huge thanks for your continued support of my work. I am unendingly thankful for the opportunity to make a living creating art. It’s been my life’s wildest dream, complete with ebbs and flows, triumphs and learning curves, but most importantly gratitude, gratitude, gratitude. Thank you…

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